I entered my Family Number, but it did not work.
Check that the number is typed correctly. Use numbers only. If it still does not work, contact the school office.
Troubleshooting
Common pickup questions
I do not see another family's child.
That child's parent may not have given your family permission yet, or the permission may have expired. Ask the parent to check Parent Settings.
I made a saved carpool, but a student is missing.
A student can only be added if they are your child or if you currently have pickup permission for that student.
I am using someone else's phone.
Tap Log out when you are done so the phone does not stay connected to your Family Number.
I don't have a smartphone. Can I still use the system?
Yes. There is still a spotter in the parking lot. Tell the spotter your Family Number, and they can check you in.
What happens if a child asks for a ride?
A child should only be sent with another family when pickup permission is already approved. Ask that child's parent to grant your family permission before pickup.
Send a question
Type your question below. It will be sent to the school office at info@tsgw.org.